La Quinta Inns
Miami, FL 33142
3:30 p.m. Tuesday, Feb. 11, 2014
Attend an Interactive Free Six Sigma Webinar Session on"Making the Best of a Difficult Situation – Process Restructuring for Sustainability using Six Sigma Methodology"Feb 11th, 2014 3:00 PM CSTSix Sigma is a measure of quality that strives for near perfection. The statistical meaning of Six Sigma is having six standard deviations between the mean and the nearest specification limit. A Six Sigma process is performing at a level that is virtually defect-free with only 3.4 defects in a million opportunities. (A defect is defined as anything outside of customer specifications. An opportunity is a chance for a defect to occur).Six Sigma as a Methodology
Six Sigma is a disciplined and data-driven methodology to improve, design and manage processes, focusing on improving business performance and meeting customer requirements.Six Sigma as a Management System
Six Sigma is a performance system for executing business strategy. It aligns improvement efforts to business strategy and leverages on meaningful metrics to monitor success. Why Implement Six Sigma in Your Organization?Benefits on Applications Development Reduction in schedule slippages Reducing application rework, thus reducing SDLC Reducing invoicing errors Reducing Customer complaints Reducing Complaint resolution time, on complaints raised by customer Control IT Spending Benefits on Customer Service Reduction in call transfers Improvement in First Time Resolution rate Reduction in support cost per call Reduction in response time Benefits on Indirect DepartmentsReducing number of quality errors Improving Agent Utilization Improving Seat Utilization Reducing Absenteeism Rate Reducing Re-work for calls/jobs Improvement in Attrition rate by reduction Improvement in training process, reducing the learning curveOrganizational Benefits to Six SigmaIncrease in efficiencyExceeding KPIs Improving on improvement.Join this Webinar session and chance to get a free access of our online training Material
For more informormation please attend the webinarHurry and enroll for this free webinar session. Enroll early to confirm your spot.Feel free to refer your friends or co-workers for this webinar. Kindly Note: Only Register participants will receive a unique link 24-48 hours before the schedule time of webinar which will allow you attend the webinar.
We look forward to having you join us at an upcoming Webinar event!!!For more information feel free to contact us at firstname.lastname@example.org